Shaz Foo Kim

Implementation Of Digital Transformation On Six Sigma With Total Quality Management Case Study In The Palestinian Healthcare Sector During Coronavirus Disease (COVID-19)

1. Fawwaz Abdel Rahman Ekmeil 2. Mohanad S.S. Abumandil

Vol-

751

-Issue-

December 18, 2020

Abstract

Currently, total quality management and knowledge management of public hospitals’ employees specifically mangers and top management has become a central issue for the developing countries including Palestine. However, to maintain TQM in today’s knowledge management is so challenging due to many changes occur within the Palestinian Healthcare Sector During Coronavirus Disease (COVID-19). Critically, globalization became a major contributor to organizational change especially in healthcare. Therefore, this study examines the relationship between (TQM) in the private and public healthcare sectors in Palestine and the influence of knowledge management as moderating effect between employees’ capacity, employees’ commitment and leadership style and total quality management (TQM).

The study sample use survey questionnaire randomly distributed to 300 questionnaires in public hospitals, private hospitals and private pharmacies, of which 270 were found suitable for analysis. Data analysis use (SPSS) and (PLS-SEM). The findings of the study revealed mixed result H1, H2, H3, H4 were significant and H5, H6 not significant. The findings of this study will assist the policy makers in the public hospitals to come up with policies that will ensure quality of services to the patients especially that the hospitals would have to compete with the private hospitals during Coronavirus Disease (COVID-19). In this realm, it is therefore essential that the findings of this study with respect to application of employee capacity, employee commitment and IT should be taken seriously by the hospital management. When this is done, it will go a long way to assist the public hospital directors, and other government officials in general to effectively implement TQM and which will eventually improve the performance of the hospitals during Coronavirus Disease (COVID-19).

Keywords: employee capacity EC, employee commitment ECO, leadership style LS, knowledge management KM, total quality management practice TQM and private and public hospital.